Major: Computer Information Science (CIS)
Employed: Services Request Coordinator at eBay
“Start networking now. Stay up to date on everything that is happening in the industry and be persistent. There is usually no straight path to your destination.”
Why did you decide to work in your field?
I have always been passionate about technology and the Internet, but because of other interests I went into the Nursing field. Nursing is a great profession, but I lost interest after a year or so. It just wasn’t for me. Not knowing what to do, I decided to enter the CIS program because of my huge interest in all things computer related. I always had this notion that the computer field was a low-end career with few high paying jobs. I was very wrong. Actually it is one of the fastest growing fields and has a lot of jobs available.
Describe your role and responsibilities at your job?
Currently my job title is Services Request Coordinator. In this role I perform many different duties and tasks. Up until this month I mainly worked with the estimation team. The team and I would determine how many hours a certain project would take. This included the amount of hours per week each developer or resource would work on a project. This estimation process is extremely detailed; naming out each person working on the project.
My job role has recently changed. I still have the same title, but my responsibilities have changed. I now take on the role of a Project Manager. Basically I manage and track projects throughout their lifecycle before we send it to the client. The project is my responsibility, and I need to ensure that it gets completed on time. Hitting deadlines is very important to this position.
What were the main steps you took to get your job?
I did a lot of networking and attended job fairs. I also went to tech conventions throughout the Philadelphia area. I spoke to almost every working person I know, asking about possible jobs or just advice. I also networked on LinkedIn as well.
What do you like most about your job?
The thing I enjoy most about my job is the possibility of advancement. There are so many different directions I can take within the company. I like that in my role I talk to a lot of people within the company. This is a great networking opportunity. The company really wants you to succeed, and it’s nice to know that I have them on my side.
What kind of individual would be best suited for your job, and why?
For my job you have to be very organized. I manage up to 20 projects at a single time and everyone is different from the rest. A great and open personality is always a plus. Having a positive attitude helps. This is a high stress role, so stress coping techniques are beneficial for staying on track.
What are some suggestions you could give to a student to give him/her an edge on the competition?
Start networking now. Take your studies seriously and really try your hardest. Take time to update your resume and create a LinkedIn account. Preferably start looking for internships before senior year. I wish I had working experience before starting this job; it would’ve really helped me out a lot.
For LinkedIn tips visit:
For Networking information go to:
What was your interview process like?
I have been through many interviews for different companies. I’m guessing around 10. I applied to around 50 places. This was the only interview that was solely over the phone. Not once did I have a sit-down interview or even Skype. Most interviews won’t be like this. Be ready for anything. I will always remember my interview for an IT position at a local school. It was supposed to be one interviewer, but the President and VP walked in to do the interview. I was extremely nervous and wasn’t ready for that at all. Some questions to practice include: Why do you want this job? Tell me about yourself. What is your major weakness? Why did you major in your field? What is your greatest accomplishment? Give an example of how you solved a problem in the past. There are so many on the Internet. Remember to have questions ready to ask them!
For Interviewing guidance go to: www.gmercyu.edu/sites/default/files/interviewing.pdf
What advice would you give a student wanting to pursue a career in your field?
Stay up to date on everything that is happening in the industry and be persistent. There is usually no straight path to your destination.
Did you use Career Development?
Yes I did use Career Development. I thought going to Career Development would put me ahead of the competition. I also needed help perfecting my resume and LinkedIn account. I would recommend Career Development because I truly think that without them I would’ve been lost. Going to them definitely made me a more professionally mature individual and gave me that push to start the job hunt.
Read how Career Development can help you at www.gmercyu.edu/careerdevelopment
Please add anything else you feel is important for readers to know.
Something I did not touch on would be my Senior Project. Working with others in a group prepared me for this job and in life. I gained most of my organizational skills and communication skills while in that class. Putting a lot of time and effort into the project boosted my attitude about my skills and helped me get on the right path. I would not take your Senior Project for granted.
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